CQC/NHS Community mental health survey results 2022

The NHS patient survey asked about the experiences of people who use community mental health services.  


This report shows that people’s experiences of mental health services provided in the community remain poor. Many of the areas with the poorest historical results, are still the poorest in 2022.

Most notably, access to care, crisis care, involvement in care and support and wellbeing are key areas which have been highlighted as being poor over a number of years.

Consistent with 2021 results, findings this year showed that people who received their care via telephone, younger people (aged 18 to 35) and those with more challenging and severe non-psychotic disorders were less likely to report positive experiences.

Trusts and commissioners are expected to take action to improve services based on the results.

Breakdowns for the responses relating to our local trusts can be found here, including useful comparisons with other trusts in England.

Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) Benchmark Report 2022

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) Benchmark Report 2022