Help and Support for Young People

If you or someone that you know need some help, advice or information, there are many organisations waiting to help. Here are contact details of support services, self-help guides, resources and more.

ASK Helpline
Free text service aimed at young carers aged 14 -25 years across County Durham.
Text ASK (followed by  your question) to 80800.  Open Monday-Friday 10am-9pm and Sundays 3pm-5pm

National Self Harm Network
Self Harm Support
0800 6226000

Anxiety UK
Anxiety disorder information/links
0844 4775774

Papyrus
Confidential Young Suicide Prevention Advice for young people.
HOPELineUK: 0800 068 41 41
email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Text support: 07786 209697

CALM
Preventing suicide in young males
0800 585858 (7 days a week, 5pm until midnight)
Textline: 07537 404717

If U Care Share Foundation
Suicide Prevention and Support for those bereaved by suicide - based in Chester-le-Street.
0191 3875661
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cruse Bereavement Care / RD4U
Advice, information and support to anyone bereaved, whenever or however the death occurred.
Freephone helpline: 0808 808 1677
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Childline
Free, confidential service for young people up to the age of 19.
call 0800 1111  for 1-to-1 chat
Click here to email.

Get Connected
Live webchat on the site from 1pm - 11pm every day advising how to get the best help.
0808 808 4994 (1pm-11pm every day)
email: This email address is being protected from spambots. You need JavaScript enabled to view it. (usually be answered within 24 hours)
Text FREE on 80849 (usually be answered within 24 hours)

HedMeds
General information about prescription medication for young people.

MindFull
Support, information and advice about mental health and emotional wellbeing for 11-17 year olds

Young Minds
Mental health and emotional support for young people.
Young Minds Parent helpline - 0808 802 5544

Student Minds
Also - check your university’s Student Union Welfare pages/Nightline service (all night student listening service) for local support. For a list of local NightLine services click here.

Samaritans
Confidential emotional support for people experiencing feelings of distress or despair.
Telephone: 08457 90 90 90 (24 hours a day)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Mind Infoline
Confidential mental health information service.
Telephone: 0300 123 3393 (9am-5pm Monday to Friday)
Text: 86463 (open from 11am-4pm)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Rethink Mental Illness Advice Line
Expert advice and information to anyone experiencing mental health problems and those who care for them.
Telephone: 0300 5000 927 (10am-2pm Monday to Friday)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Saneline
Emotional support and information for people affected by mental health problems
Telephone: 0845 767 8000 (6pm-11pm)

Streetwise
Newcastle-based free, friendly, confidential advice and support service for young people aged 13-25yrs also offer online counselling.

Frank
Confidential drugs information and resources
0800 776600

NHS Direct
Health advice 24 hours a day, 365 days a year.
0845 4647

NHS Choices
Mental Health advice and local service information.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Websites: www.cruse.org.uk  www.rd4u.org.uk