Crisis support at a national and local level

This section provides general advice on how to support someone who is distressed, or suicidal: this may be you or someone close to you. 

Who to contact if you need urgent support

If you feel like harming or hurting yourself or other people:

Call 999
Go to your nearest Accident and Emergency department (A&E). You can find your local department here.

For non-emergency situations:

Visit your GP

You can find the address and telephone number of your GP by visiting the NHS Choices - Find GP website 

Call NHS 111 (NHS Direct)

Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice. Tel: 111 - Web:

Crisis Support

If you have a mental health problem and are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.  If you are under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, you should follow this plan.


Crisis Resolution and Home Treatment Team


Contact Number


0191 275 4949


01429 285 858


01642 835 295

Morpeth (covers Northumberland)

0800 389 1406

Newcastle and North Tyneside

 0191 219 4646

North Durham

0191 441 5738

Redcar and Cleveland

01642 838 300

South Durham (includes Darlington)

01325 552 230

South Tyneside

0303 123 1145


01642 524 714


0303 123 1145


Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair

You can call the Samaritans on:  FREEPHONE (LAND LINES AND MOBILES) Tel: 116 123

You can email the Samaritans at: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Samaritans website is:


PAPYRUS is the national UK charity dedicated to the prevention of young suicide. If you are a young person at risk of suicide or are worried about a young person at risk of suicide you can:

Call Papyrus on: 0800 068 41 41 (Mon-Fri 10am to 5pm and 7pm to 10pm;Week-ends 2pm to 5pm)

Text Papyrus on: 07786 209697

Email Papyrus on: This email address is being protected from spambots. You need JavaScript enabled to view it.

Papyrus website is:


Campaign Against Living Miserably (CALM) is the male suicide prevention charity.

Call 0800 585858 (national) - free, confidential helpline open every day 5pm–midnight.
web-chat service offering support, information and signposting to men who are depressed or in crisis (also 5pm-midnight).

Mental Health Matters

The Telephone Helpline consists of a team of highly trained and experienced support workers who use counselling skills to provide you with emotional guidance and information.

Further Information 

Rethink National 

Contact our Advice team about mental health & related issues
Tel: 0300 5000 927
Monday - Friday 10am - 2pm, not including bank holidays

Rethink - Crook Business Centre
New Road
DL15 8QX
Tel: 01388 766310

OCD (Obsesive Compulsive Disorders) UK has an advice line open weekdays between 9am–5pm.
Tel: 0845 120 3778 Or you can email them at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

SANE - Runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and Carers. We are open every day of the year from 6pm to 11pm.

Tel: 0300 3047000

STREETWISE - Mental health support for young people:

Contact Telephone Number: 0191 2305400
Alternative Number : 0191 - 2305533

Barnardos Drug Support Service

Newcastle - Tel: 01912963358

Anxiety UK runs a helpline on weekdays between 9.30am–5.30pm, 

Tel: 08444 775 774

Beat (Beating Eating disorders) Beat run a helpline for people experiencing an eating disorder. The national number is
Tel: 0845 364 1414

                                                                Other sites

This Tangled Web has an excellent and very comprehensive list of mental health related support sites providing resources and advice.