Crisis support at a national and local level

This section provides general advice on how to support someone who is distressed, or suicidal: this may be you or someone close to you - please contact us if you see any information that is out of date or not working.

Who to contact if you need urgent support

If you feel like harming or hurting yourself or other people:

Call 999
Go to your nearest Accident and Emergency department (A&E). You can find your local department here.

 

For non-emergency situations:

Visit your GP

You can find the address and telephone number of your GP by visiting the NHS Choices - Find GP website

Call NHS 111 (NHS Direct)

Open 24 hours a day, 365 days a year. Trained nurses can tell you about your local crisis support services or your nearest A&E and provide other health advice. Tel: 111 - Web: www.nhsdirect.nhs.uk

Crisis Support

If you have a mental health problem and are experiencing a mental health crisis you can contact your local NHS Crisis Resolution and Home Treatment Service.  If you are under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, you should follow this plan.

Up to date telephone numbers for crisis teams across the North East can be found here

Crisis and Intensive Home Treatment Team for Tees, Esk and Wear Valley (TEWV) NHS Trust area:

List of local service numbers - https://www.tewv.nhs.uk/services/crisis-and-intensive-home-treatment-team/

Crisis Resolution and Home Treatment Team for Cumbria, Northumberland, Tyne and Wear (CNTW) Trust area:

The Crisis Resolution and Home Treatment Team is a team of experienced  mental health staff, which includes nurses, social workers, psychiatrists and pharmacy staff. We offer assessment and home treatment for people over 16 experiencing a mental health crisis, as an alternative to hospital admission.

The team operates across Newcastle and Gateshead 24 hours a day 7 days a week.  However, the crisis team does not provide an ’emergency’ service such as a 999 response.

Newcastle and Gateshead
The telephone number for the team is 0191 814 8899
For Deaf service users please text 07919 228 548

Sunderland and South Tyneside
The telephone number for the team is 0303 123 1145
For Deaf service users please text 07889 036 280

Northumberland and North Tyneside
The telephone number for the team is 0303 123 1146
For Deaf service users please text 07887 625 277

 

Samaritans

Samaritans provide confidential, non-judgemental emotional support for people experiencing feelings of distress or despair

You can call the Samaritans on:  FREEPHONE (LAND LINES AND MOBILES) Tel: 116 123

You can email the Samaritans at: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Samaritans website is: www.samaritans.org

 

Papyrus

PAPYRUS is the national UK charity dedicated to the prevention of young suicide. If you are a young person at risk of suicide or are worried about a young person at risk of suicide you can:

Call Papyrus on: 0800 068 41 41 (Mon-Fri 10am to 5pm and 7pm to 10pm;Week-ends 2pm to 5pm)

Text Papyrus on: 07786 209697

Email Papyrus on: This email address is being protected from spambots. You need JavaScript enabled to view it.

Papyrus website is: www.papyrus-uk.org

 

CALM

Campaign Against Living Miserably (CALM) is the male suicide prevention charity.

Call 0800 585858 (national) - free, confidential helpline open every day 5pm–midnight.
www.thecalmzone.net/get-help
web-chat service offering support, information and signposting to men who are depressed or in crisis (also 5pm-midnight).

 

Mental Health Matters

The Telephone Helpline consists of a team of highly trained and experienced support workers who use counselling skills to provide you with emotional guidance and information.

Further Information 

 

Rethink National 

Contact our Advice team about mental health & related issues
Tel: 0300 5000 927
Monday - Friday 10am - 2pm, not including bank holidays

Rethink - Crook Business Centre
New Road
Crook
Durham
DL15 8QX
Tel: 01388 766310

 

OCD (Obsessive Compulsive Disorders) UK has an advice line open weekdays between 9am–5pm.
Tel: 0845 120 3778 Or you can email them at This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.">

 

SANE - Runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and Carers. We are open every day of the year from 6pm to 11pm.

Tel: 0300 3047000

 

STREETWISE - Mental health support for young people:

Contact Telephone Number: 0191 2305400
Alternative Number : 0191 - 2305533

 

Barnardos Drug Support Service

Newcastle - Tel: 01912963358

 

Anxiety UK runs a helpline on weekdays between 9.30am–5.30pm, 

Tel: 08444 775 774

 

Beat (Beating Eating disorders) Beat run a helpline for people experiencing an eating disorder. The national number is
Tel: 0845 364 1414