Coronavirus information

MHNE have assembled a selection of relevent resources at the time of writing, including information, guidance and practical advice around coronavirus.  This information is updated but some links or information may have changed.  Please contact us via our contact form or on social medial if you have comments or suggestions.

Check our social media pages for ongoing updates - Twitter, Facebook.

CNTW Trust - Coronavirus Mental Health Service User Experience Survey

* Getting Coronavirus support as an extremely vulnerable person *

Please register if you have a medical condition that makes you extremely vulnerable to coronavirus or you will need help getting deliveries of essential supplies like food - this includes mental health.

Register yourself, or on behalf of someone else:

COVID-19: Coronavirus latest information from the UK Government and NHS

General information from the NHS about preventing the spread and contraction of the virus, including answer to commonly asked questions:


If you start to experience symptoms and believe you could have Coronavirus:
Do not visit a GP surgery, pharmacy or hospital as you could pass the infection to others. Do contact your GP, visit http://NHS.UK/coronavirus or call NHS 111 to speak to someone for advice on what to do next.

Coronavirus (COVID-19): getting tested

You can help to protect yourself and others from Coronavirus with this routine:

  • Wash your hands with soap more often than usual for at least 20 seconds when you arrive home at or work, and around mealtimes - take off shoes and outdoor clothes as soon as you get in.
  • Use hand sanitiser if you're using public transport, out shopping for esentials etc.
  • Observe physical distancing of at least 2m (6ft) and social distancing to stop wider spread.
  • Wear a mask or face covering on public transport and indoor spaces where there is greater risk of transmission.

COVID-19: guidance on social distancing and for vulnerable people

Information for the public from Government:

Collection of government guidance for various sectors:

Mental Health specific information

MH Support for NHS staff
Helpline and text service for NHS staff providing support, from coaching and bereavement care to mental health and welfare support.  Helpline 0300 131 7000 the 24/7 text helpline simply text FRONTLINE to 85258

North East and North Cumbria Suicide Prevention Network

Northern Mental Health Support (put together by Newcastle University with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW))

Coronavirus and your wellbeing (from Mind)

Looking after your mental health during the Coronavirus outbreak

Public Health England - advice on mental health & wellbeing, including for people with specific mental health problems & on getting help in a crisis

FACE COVID - How to respond effectively to the Corona crisis - by Russ Harris, author of The Happiness Trap
Practical steps based on acceptance and commitment therapy (ACT)

Every Mind Matters has now released expert advice and top tips on how to look after your mental wellbeing

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust - information on NHS mental health services from CNTW

Tees, Esk and Wear Valleys NHS Trust- for information on NHS mental health services from TEWV

Check NSUN on twitter for the latest updates on how changes to services and lockdown in the UK will impact mental health service users.

Financial, Housing and Money Related Information

Citizen's Advice what it means for you

National Debtline Coronavirus Information and Fact Sheet

Moneysaving Expert Help and Rights

Covid-19: managing your mental and financial wellbeing

Shelter: Find out how coronavirus has affected housing legislation, benefits and your rights.

Coronavirus and benefits (useful summary of information from Newcastle City Council)

From the DWP - Coronavirus support for employers, benefit claimants and businesses

Please visit this DWP link for detailed and up to date changes - they are quite wide ranging:

Foodbanks or Meal services

Trussel Trust - Find a Foodbank:

Information Now - Newcastle based information about food

Food for vulnerable people - Commercial food access options.
Updated summary from DEFRA of supermarket and other food box scheme options.

Coronavirus - advice for VCSE organisations and fundraisers

VONNE have produced an excellent collection of advice and links for the community and voluntary sector, and to support a range of vulnerable groups and health conditions.

Government Guidance for the safe use of multi-purpose community facilities

VONNE has also opened up its funding pages to everyone. Funding Directory contains the details of more than 100 charitable trusts and foundations that are actively funding charities and community groups in the North East region.

Connected Voice - Advice and updates for the sector

Connected Voice have set up a funding page listing opportunities that are geared up to tackling the Covid-19 pandemic and supporting charities and community groups at this very difficult time. It's updated on a regular basis:

Durham Community Action - has produced guides for volunteers and volunteer providing organisations:
Covid-19 Advice for Volunteers
Covid-19 Good Practice Guide for Volunteer Involving Organisations

Grants Online - COVID 19 Latest Funding Updates (open access)

NCVO have also provided a useful resource.

NSUN is maintaining a national list of COVID-19 related funding sources here:

COVID-19: guidance for social or community care and residential settings

This guidance will assist social, community and residential care employers in providing advice to their staff on the novel coronavirus, COVID-19:

Guidance for hostel or day centre providers of services for people experiencing rough sleeping

Coronavirus advice and planning for people experiencing homelessness (Groundswell)

COVID-19 Advice for Asylum Seekers and Refugees

Services for asylum seekers and refugees updated due to Corona Virus (Covid-19).

North East Councils - Service Disruputions and Local Advice (eg. schools, social care)

Newcastle City Council

Durham County Council

Gateshead Council

South Tyneside Council

Sunderland Council

Northumberland County Council


COVID-19 Volunteering

NHS Volunteer Responders

This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020.  Signup here:

Newcastle City Council is seeking Volunteers

Citylife Line has been set up by Newcastle City Council for people wanting to volunteer their time while also providing a service for people to register their need for assistance.

North Tyneside - VODA Volunteers

Good Neighbours COVID-19 Volunteer Response - offer or receive help with shopping etc.

Mutual Aid UK Groups - National Community Support Network

A national page to coordinate the community organising to support the most vulnerable and isolated during the Covid-19 outbreak.  Check the page for groups in your area, there are already many across the North East.

People Together

Coronavirus and Human Rights (from NSUN)