CQC launches call for people to share their experiences of care received during a mental health crisis

CQC announce - we have now launched our public call for people to share their experiences of the help, care and support they – or someone they care for – may have received during a crisis.

Specifically we are asking people who experienced a mental health crisis within the last two years and tried to get help from their local services to tell us about the help, care and support they received. We are also encouraging carers to share their experiences, and local groups or organisations that work with people who have experienced a crisis and / or that have an interest in the quality of crisis care in their local area to share their knowledge with us.

Hearing from those with direct experience and knowledge of services at a local level is central to a themed piece of work we are carrying out into mental health crisis care and we want to make sure as many people find out about this opportunity as we can. We hope that you are able to use your own channels and networks to let people know about this opportunity to share their experiences.

You can find the online questionnaires at www.cqc.org.uk/mentalhealthcrisis. I have also attached some posters and flyers to promote the call for evidence locally (these will soon be available for download from www.cqc.org.uk/mentalhealthcrisis). For those that might want to talk about this work via Twitter, @Carequalitycomm has tweeted using the hashtags #mentalhealth and #cqc.

People can tell us about their experiences until the end of April 2014 and what they tell us will help us to build a better picture across England of where crisis care work well and where they do not.

Whilst we cannot receive responses after the end of April, people will still be able to tell us about their experiences with a specific provider by using our online forms or by calling 03000 616161.