NHS Community mental health survey results 2021

The NHS patient survey asked about the experiences of people who use community mental health services.  Specific reports for our regional trusts can be found at the bottom of this article.

This nationwide report, published at the beginning of December 2021 by the Care Quality Commission (CQC), shows that people are consistently reporting poor experiences of NHS community mental health services, with few positive results. Many people reported that their mental health had deteriorated as a result of changes made to their care and treatment due to the pandemic.

In some areas of care, such as accessing care, communication, support and wellbeing, results have been declining for a number of years.

Findings show that, across many areas of care, experience of using mental health services is at its lowest point throughout the eight-year period 2014 to 2021.

The analysis found people who received telephone-based care reported worse than average experiences in four key themes: overall experience, access, communication, and respect and dignity.

Positive results

Organising care and Medicines

Key areas for improvement

Accessing care, Crisis care, Involvement

Trusts and commissioners are expected to take action to improve services based on the results.

Breakdowns for the responses relating to our local trusts can be found here, including useful comparisons with other trusts in England.

Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV) Benchmark Report 2021

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW) Benchmark Report 2021